Frequently Asked Questions
Is it difficult for a beginner to apply?
Not at all. Our kits are designed to be easy to use right from the start. The included precision applicator guides you through each step. Most of our customers are able to apply them successfully on their first try in less than 10 minutes.
Is the glue safe for my eyes?
Yes. Our Lash Bond is formulated without cyanoacrylate or formaldehyde, the two main irritants found in professional adhesives. It has been dermatologically and ophthalmologically tested, including for sensitive eyes.
How long do lash extensions last?
Last 7–15 days when applied correctly and following our care instructions. Avoid using oily products around the eyes and sleep with our silk night mask on to maximize its longevity.
When will I receive my order?
Orders are processed within 24 to 72 business hours. Delivery within Europe then takes 6 to 12 business days. You will receive an email with your tracking number as soon as your order is shipped.
What is your return policy?
For hygiene reasons, any product that has been opened or unsealed cannot be returned. If your product is defective or does not meet specifications, please contact us within 48 hours of receipt at contact.velourparis@gmail.com with a photo, and we will find a solution quickly.