Terms and Conditions of Sale

Terms and Conditions of Sale

Last updated: May 6, 2026

Operated by KAL ECOMMERCE UK LTD, 82A James Carter Road, Mildenhall, United Kingdom 📧 Contact: contact.velourparis@gmail.com

1. Legal Framework and Scope

These General Terms and Conditions of Sale ("GTC") govern all purchases made on the Maison Velour Paris website (https://maisonvelourparis.com) and constitute a legally binding agreement between the consumer ("you") and KAL ECOMMERCE UK LTD ("we" or "our").

These GTC are established in accordance with: the UK Consumer Rights Act 2015, EU Directive 2011/83/EU on consumer rights (for consumers based in the EU), the Electronic Commerce (EC Directive) Regulations 2002, as well as applicable international laws on trade and data protection.

2. Company Identification

Company name: KAL ECOMMERCE UK LTD Registered address: 82A James Carter Road, Mildenhall, United Kingdom Registration number: (to be completed with the official Companies House number) Email address: contact.velourparis@gmail.com

3. Acceptance of Terms

By accessing the website and/or placing an order, you acknowledge that you have read, understood and accepted all of these GTC. These GTC prevail over any other general or special conditions not expressly accepted by us. We reserve the right to modify them at any time. Any modification will be published on the website and will only apply to subsequent orders.

4. Capacity to Purchase

To place an order, you must be at least 18 years old or have the legal capacity required by your local legislation, and provide accurate, complete and up-to-date personal information, including a valid delivery address and a payment method. We reserve the right to refuse or cancel any order in the event of fraud, breach of these GTC, or for any legitimate reason at our sole discretion.

5. Products and Availability

All products offered for sale are described and presented with the greatest possible accuracy. However, we do not guarantee that product descriptions or any other content on the website are accurate, complete or error-free. Products are available while stocks last. In the event of unavailability after an order, the customer will be informed and refunded within 14 working days. We reserve the right to withdraw any product from sale at any time.

6. Price and Payment

All prices are indicated in the currency corresponding to your region and include applicable VAT, unless otherwise stated. Prices are subject to change without notice, but are guaranteed at the time of order confirmation. Payment must be made in full at the time of order via secure payment providers (Visa, Mastercard, PayPal or other available). We do not store your payment information and use encryption technology to secure transactions.

7. Order Confirmation

Once your order has been placed, you will receive an automatic confirmation email. This email constitutes an acknowledgement of receipt, but not yet a final acceptance. If you do not receive this email within 24 hours, please check your spam folder or contact us at contact.velourparis@gmail.com.

8. Processing, Shipping and Delivery

Order processing time is 24 to 72 business hours. Upon shipment, you will receive a tracking number by email. You can track your order at: https://maisonvelourparis.com/apps/track123

Estimated delivery times (excluding processing):

Deliveries are made on business days only. Delays may occur during holiday periods or in cases of force majeure. We work with several third-party carriers and are not responsible for delays once the package is in transit.

9. Right of Withdrawal (EU consumers)

In accordance with Directive 2011/83/EU, consumers based in the EU have a right of withdrawal within 14 days from the date of delivery, without having to justify their decision. Products must be returned unused, in their original condition and packaging. Return and refund procedures are detailed in our Return Policy and Refund Policy.

10. Returns, Exchanges and Refunds

All requests must be sent by email to contact.velourparis@gmail.com with your full name, order number and clear photographic evidence where applicable. Returns for dissatisfaction or voluntary exchanges are accepted according to the conditions defined in our policies. The product must be returned at the customer's expense, except in the case of an error or defect attributable to Maison Velour Paris. Defective or incorrect products will be replaced or refunded in accordance with consumer protection laws.

11. Risk and Transfer of Ownership

Products remain our property until full payment is received. The risk of loss or damage is transferred to the customer upon delivery. If the package is confirmed lost by the carrier, we will offer a replacement or a full refund.

12. Customer Responsibilities

Customers are responsible for providing accurate delivery addresses. We cannot be held responsible for undelivered packages due to incorrect or incomplete information. No refund or reshipment will be made if the order has already been shipped.

13. Intellectual Property

All elements of the site (texts, images, logos, designs, graphics, etc.) are the intellectual property of KAL ECOMMERCE UK LTD and are protected by copyright and trademark law. Any unauthorized use or reproduction is strictly prohibited and may result in legal action.

14. Data Protection

We collect and process your personal data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For more information, please refer to our [Privacy Policy].

15. Limitation of Liability

To the extent permitted by law, we shall not be liable for indirect, incidental or consequential damages arising from the use of the website or the products purchased, including but not limited to loss of profits, business interruption or loss of data.

16. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes or supply chain disruptions.

17. Governing Law and Jurisdiction

These GTC are governed by English and Welsh law. In the event of a dispute, the competent courts of London, United Kingdom, shall have exclusive jurisdiction, subject to any mandatory protective provisions applicable in your country of residence.

18. Contact Us

For any request, complaint or legal notice, please contact:

KAL ECOMMERCE UK LTD 82A James Carter Road Mildenhall, Suffolk United Kingdom 📧 contact.velourparis@gmail.com